Refund policy

Gemynx Return & Refund Policy

At Gemynx, we want you to love your jewelry. If something isn't right, we're here to help.

Returns

You may return most items within 30 days of delivery for a refund or exchange, provided the item meets the conditions below.

Eligibility

To be eligible for a return, your item must be:

Unworn, unused, and in the same condition you received it
In its original packaging, including any certification or authentication documents
Accompanied by proof of purchase (order number or receipt)

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

Custom and personalized pieces (including engraved items, custom sizing, and made-to-order designs)
Earrings, for hygiene reasons, once removed from sealed packaging

How to Start a Return

Contact us at hello@gemynx.com with your order number and reason for return.
We'll send you a return authorization and shipping instructions.
Securely package the item, including all original packaging and documentation.
Ship the item back to the address provided.

Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items (see below). We recommend using a trackable, insured shipping method, as Gemynx is not responsible for items lost or damaged in transit back to us.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

Approved refunds are processed to your original payment method within [insert timeframe, e.g. 5–10 business days].
Original shipping fees (if any were charged) are non-refundable.
If more than [insert timeframe] business days have passed since your refund was approved and you haven't received it, please contact your bank or card issuer, then reach out to us if the issue persists.

Exchanges

If you'd like a different size, metal, or design, follow the same return process above and place a new order for the item you'd like — this ensures the fastest turnaround, since inventory (especially for fine jewelry) can be limited.

Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, contact us within 30 days of delivery with photos of the issue. In these cases:

You'll receive a full refund or replacement, your choice

Damaged in Transit

If your package arrives visibly damaged, please document it with photos before opening (if possible) and contact us right away so we can file a claim with the carrier and get you a resolution quickly.